Privacy Policy – Kollli Aroma

At Kollli Aroma, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website, interact with us, or make a purchase. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect only the information necessary to provide you with our products and services. The types of data we may collect include:

Personal Information

• Full name

• Email address

• Phone number

• Billing and shipping address

Payment Information

• Payment details such as credit/debit card or UPI (processed securely via trusted third-party payment gateways; we do not store your card details).

Order Information

• Products purchased

• Order history

• Customer preferences

Technical & Usage Information

• IP address

• Browser type, device type, and operating system

• Cookies and similar technologies for analytics and personalization

• Browsing behavior (e.g., pages visited, time spent on site)

Other Information You Provide

• Communication through email, customer support, or social media channels

• Feedback, reviews, or survey responses

2. How We Use Your Information

We use your personal data responsibly and only for legitimate purposes, including:

• Order Fulfillment – To process, confirm, and deliver your purchases.

• Customer Support – To respond to inquiries, provide assistance, and resolve issues.

• Personalization – To recommend products and customize your shopping experience.

• Marketing & Updates – To send promotional offers, discounts, or newsletters (only if you opt-in).

• Security & Fraud Prevention – To detect suspicious activity, safeguard your account, and ensure safe transactions.

• Compliance – To comply with legal and regulatory requirements.

3. Sharing of Information

We respect your privacy and do not sell or rent your data. However, we may share your information in the following cases:

• Service Providers – With trusted third parties who help us operate our business, such as shipping partners, payment processors, and IT service providers.

• Legal Obligations – When required by law, regulation, or court order.

• Business Transfers – In case of a merger, acquisition, or sale of business assets, your data may be transferred as part of the transaction.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tools to:

• Remember your preferences and shopping cart

• Improve website performance and user experience

• Provide personalized recommendations

• Analyze traffic and measure effectiveness of campaigns

You may disable cookies through your browser settings, but some features of our site may not function properly.

5. Data Security

We implement strict security measures to protect your personal data, including:

• Encryption of sensitive information during transmission

• Secure servers and firewalls

• Regular monitoring for suspicious activity

• Limiting access to authorized personnel only

While we do our best to protect your data, no method of transmission or storage is 100% secure.

6. Your Privacy Rights

You have the right to:

• Access and review the personal data we hold about you

• Update or correct your information

• Request deletion of your data (unless we are legally required to retain it)

• Opt out of receiving marketing communications

• Withdraw consent where processing is based on consent

To exercise these rights, contact us at [Insert contact email].

7. Children’s Privacy

Kollli Aroma does not knowingly collect personal information from children under 13 (or the applicable age in your jurisdiction). If we discover that a child’s data has been collected without parental consent, we will delete it immediately.

8. International Data Transfers

If you are accessing our website from outside India, please note that your data may be transferred to and processed in other countries where our servers or service providers are located. We ensure that appropriate safeguards are in place to protect your personal information.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, social media). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

10. Data Retention

We will retain your personal data only as long as necessary for:

• Completing transactions

• Providing customer support

• Complying with legal obligations

After that, your data will be securely deleted or anonymized.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Updates will be posted on this page with the revised date.