Terms & Conditions – Kollli Aroma

Welcome to Kollli Aroma. By accessing, browsing, or purchasing from our website (www.kollliaroma.com), you agree to the following Terms and Conditions. Please read them carefully, as they outline your rights and obligations when using our services.

We recommend that you review these Terms periodically, as we may update or modify them at any time without prior notice. Your continued use of the website after changes are posted will mean you accept those changes.

1. General

• These Terms apply to all visitors, users, and customers of Kollli Aroma.

• By using our website and services, you agree to comply with these Terms.

• We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, if we believe a violation of these Terms has occurred.

• Any unauthorized use of our website, products, or content may result in legal action.

2. Products & Services

• We strive to provide accurate product descriptions, images, and pricing. However, colors, textures, and packaging may vary slightly due to natural variations or screen differences.

• All products are subject to availability. We may discontinue or limit quantities without prior notice.

• Use of our products is at your own risk. Results may vary depending on individual skin type, body type, or other conditions.

• Any recommendations provided (via website, email, or customer support) are for general informational purposes only and should not replace professional medical advice.

3. Pricing & Payment

• All prices are listed in Indian Rupees (₹) unless otherwise stated.

• We reserve the right to revise prices, offers, and discounts without prior notice.

• Payment must be completed before order confirmation and processing.

• We use secure third-party payment gateways (such as Razorpay/PayU/Stripe). Kollli Aroma does not store your credit/debit card or banking details.

• In case of a failed or incomplete transaction, we are not responsible for delays or losses caused by payment gateway errors.

4. Shipping & Delivery

• Orders are processed within the specified time frame mentioned on the product page.

• Delivery timelines may vary based on customer location, courier service, and unforeseen delays.

• Shipping charges, if applicable, will be displayed at checkout.

• Once dispatched, we will provide tracking details. Kollli Aroma is not responsible for delays, damages, or losses caused by courier partners.

• International shipping (if applicable) may be subject to customs duties, taxes, or import restrictions. Customers are responsible for these additional charges.

5. Returns, Exchanges & Refunds

• Please refer to our Return & Refund Policy page for detailed conditions.

• Returns will be accepted only for eligible products that are unused, unopened, and returned in original packaging within the return period.

• Refunds will be processed to the original payment method within the stipulated timeline after inspection.

• Products damaged due to misuse, mishandling, or improper storage by the customer are not eligible for return or refund.

• Certain categories (e.g., personal care, perishable goods, or customized items) may not be eligible for return due to hygiene and safety reasons.

6. Use of Website

• You agree not to misuse our website for fraudulent, illegal, or unauthorized activities.

• You must not upload, post, or distribute harmful content, including malware, spam, or defamatory material.

• Any attempt to hack, interfere with, or disrupt website functionality will lead to restricted access and possible legal action.

• You may not use automated tools (bots, crawlers, or scripts) to extract data from our website without written permission.

7. Intellectual Property

• All content on this website—including text, graphics, images, product descriptions, designs, videos, and logos—is the exclusive property of Kollli Aroma and protected under copyright and trademark laws.

• You may not copy, reproduce, distribute, or use our content for commercial purposes without prior written consent.

• Unauthorized use of our intellectual property may result in legal proceedings.

8. Accounts, Passwords & Security

• If you create an account on our website, you are responsible for maintaining the confidentiality of your login details.

• You agree to notify us immediately if you suspect any unauthorized use of your account.

• Kollli Aroma is not responsible for any loss or damage resulting from failure to maintain account security.

9. Limitation of Liability

• Kollli Aroma shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

  • Use of our products or website.

  • Delays, interruptions, or errors in website access.

  • Damages caused by courier services, third-party vendors, or external factors.

• Product performance results may vary based on individual usage, and we do not guarantee specific outcomes.

• Our maximum liability, if proven, shall not exceed the total amount paid for the product in question.

10. Privacy Policy

• Your use of this website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

• By using the site, you acknowledge that internet transmissions are not completely private and may be intercepted by others.

11. Governing Law & Jurisdiction

• These Terms & Conditions are governed by and interpreted under the laws of India.

• Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Your City, State], India.

• In case of any dispute, we will attempt to resolve the matter amicably before resorting to legal proceedings.

12. Miscellaneous

• If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full effect.

• These Terms constitute the entire agreement between Kollli Aroma and the user, superseding any prior agreements.

• Our failure to enforce any provision shall not be considered a waiver of our rights.

• Offers and promotions listed on the site are subject to change or withdrawal at any time.